Long-term luggage storage for Shikoku pilgrims Cancellation and refund policy summary
Before intake, we refund the storage charge in full. After intake, refunds depend on the date-change conditions and any unused extension days.
Pre-launch summary · Last updated 23 October 2026 · Not yet in effect
The basic rule
This is pre-launch information. It is not yet the official policy, and bookings are not open. The cost of domestic delivery when a bag is dropped off after a cancellation request is still to be decided.
This summary applies to long-term storage where you drop your bag off directly at the partner facility in Tokushima and either collect it there or use domestic delivery. Sending a bag to the facility by delivery service is not included at launch.
| When we receive your cancellation request | Storage-charge refund |
|---|---|
| Before intake | We refund all storage charges paid. This includes charges for days 61 onward and still applies if the planned drop-off date has passed. |
| After intake | We treat this as an earlier collection. Charges for the first 60 days are normally not refunded. We do, however, refund an eligible price-band difference and any unused daily charge from day 61 onward. |
Any domestic delivery charge already paid is settled separately under the rules for cancelling domestic delivery.
There is no cancellation or administration fee. We do not deduct payment-processing fees from your refund.
For each bag, we compare the earliest time we actually received the same cancellation request with the time the facility actually took the bag in. We use those times, rather than the time Henro Light recorded or processed the request.
Date changes and refunds have different deadlines
Deadline for changing a date
You can normally make a change through your booking link until 23:59 Japan time two days before your current scheduled visit. The new visit must also meet the two-day deadline when you make the change and must be at a time accepted by the facility.
After the deadline, or to switch between collection and domestic delivery, send a request through the booking link. We will arrange it with the facility and contact you. A change that increases the charge is confirmed after payment.
Price-band difference for the first 60 days
- Before intake: if an accepted date change moves the booking into a lower price band, we refund the difference. There is no separate refund deadline, but the date change must be accepted through the process above.
- After intake: we refund the price-band difference if we receive the change by 23:59 Japan time three days before the new collection date and confirm it as a formal date change.
- We do not give a daily refund for a shorter stay within the same price band. We also do not refund the price-band difference if you simply collect early without formally changing the date.
A date change can be accepted without qualifying for a price-band refund. The normal change deadline is two days before the visit; after intake, the refund deadline is three days before the new collection date.
Unused days from day 61 onward
We refund the daily extension charge already paid for unused days. This also applies if you collect early in person without changing the date beforehand. If bags are collected at different times, we settle the refund for each bag when it is collected.
- A 40-day booking is formally changed to 25 days in time: under the launch prices, the price-band refund is ¥2,000 per bag.
- A 40-day booking is collected in person on day 25 without a formal change: no price-band refund.
- An 80-day booking is collected in person on day 70 without a prior change: the ten unused days are refunded, ¥2,000 per bag.
These examples use the launch prices, including tax. The actual calculation uses the price table applying when the booking was made and avoids refunding any amount already refunded or settled.
Cancelling domestic delivery
Domestic delivery costs ¥3,500 per bag, or ¥4,500 to Hokkaido or Okinawa, including tax. We issue an invoice before dispatch and hand the bag to the delivery company after payment.
- Before payment: we cancel the domestic delivery invoice.
- After payment but before carrier handover: we refund the delivery charge. If you cancel for your own reasons, we may deduct only an actual third-party cost already paid, such as a carrier collection-cancellation charge.
- After carrier handover: the delivery charge is normally not refundable. If the reason lies with Henro Light or the facility, or is outside reasonable control, the rules under If storage cannot continue take priority.
We use the actual carrier handover, rather than the planned dispatch date, to determine which stage applies. For changes between the Hokkaido/Okinawa and standard delivery zones, see Pricing and date rules.
Other key points
- Cancelling some bags: we determine the before- or after-intake stage and settle each bag separately. The booking continues for the remaining bags.
- Missing the drop-off date: we contact you by email and telephone and wait until 23:59 Japan time on the seventh day, counting the day after the scheduled drop-off as day one. We then confirm that we do not have the bag and have received no contact before cancelling and refunding. Cancellation is not automatic.
- Late collection in person: up to three days late carries no late charge. At four or more days late, we recalculate the full period from the pricing start date to the actual collection date and invoice only any shortfall. Days caused by Henro Light or the facility are excluded from both the delay and the charged period.
- Delay while preparing domestic delivery: at launch, we do not charge extra storage for a delay in dispatch preparation. A formal extension requested by you and the domestic delivery charge are separate.
If a bag is dropped off after a cancellation request
Dropping off the bag does not by itself withdraw the cancellation. We confirm what you want. If the cancellation continues, the refund conditions based on the original request time remain in place and we look after the bag until it is returned.
Who pays for domestic delivery in this situation is still to be decided. We may offer collection in person first, but we will not require it if you ask for domestic delivery.
If storage cannot continue
Reasons on the side of Henro Light or the facility
If neither you nor the bag is at fault and we cannot provide the service, before intake we offer another facility or date. If it does not suit you, we refund all amounts paid.
After intake, we discuss a safe way to store and return the bag. If you choose to end the service, we refund the base charge and unused additional charges for the affected bag and pay the ordinary cost of collection or domestic delivery.
Events outside reasonable control
For a temporary delay, we do not refund the base charge and instead agree new arrangements with you. We do not charge for days added by the event and refund unused additional charges.
If safe storage cannot continue, or delivery on the booked schedule is no longer realistic and you choose to end the service, we refund the base charge and unused additional charges and pay the ordinary cost of collection or domestic delivery. We do not move the bag while doing so is unsafe. If exceptional transport or storage is needed, we discuss it and the cost with you in advance.
Compensation for loss or damage is separate from a refund of service charges and will follow the compensation terms applying to the booking and applicable law. The compensation terms are still being checked with the insurance arrangements.
Requests and refunds
Request a cancellation through the booking link sent after booking. We accept a cancellation request even after the date-change deadline. Sending the request does not cancel the booking immediately; Henro Light reviews it and completes the process.
If you cannot use the booking link, contact info@henrolight.com.
We normally refund the same payment method used for payment. We confirm that the refund has succeeded before telling you it is complete. The time it takes to appear on a card statement depends on the card issuer.
The official policy will be published before bookings open
This page is a pre-launch summary. We will confirm the outstanding condition and publish the official policy before bookings open. The full text will be available before payment, and we will record the version accepted for each booking.
Where applicable law requires treatment more favourable to you than this policy, the law takes priority.
Bookings are not open
These are the planned cancellation and refund rules. We will publish the official policy before accepting bookings.